We accept returns for unopened and non-damaged items within 14 days of purchase. You can contact us at firstname.lastname@example.org if you need help with your order! For sanitary reasons, Jelcie will not issue refunds for items that arrive at our facility damaged or used in any way, as they are no longer re-sellable.
Claims for defective items must be filed within 14 days of delivery. If you feel you have received a defective product, please email Customer Service at email@example.com with your order number, item number, and a clear photo of the defective merchandise. Once we confirm that the item is truly defective, we will be happy to offer you either a replacement or refund via store credit or your original payment method, depending on inventory.
If it is difficult to deem the issue a result of product quality, we will try our best to assist you in resolving the issue by providing our product expertise.